Virtual tour
Family Concierge at Paradisus La Esmeralda
Kids Welcome | Spa
Mexico/Playa del Carmen: 33 miles from Cancun airport
All-Inclusive! Includes room, meals, drinks, and activities.

A spectacular private bay with tropical lushness is home to Family Concierge at Paradisus La Esmeralda. World-class facilities include YHI Spa, hair salon, wedding services, business center, fitness, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience and Kids Pool. In addition, enjoy wonderful one-day excursions such as diving and the iconic Mayan pyramids. The hotel offers 14 restaurants to choose from which are open daily. Right on the water and surrounded by the protected mangroves, Family Concierge at Paradisus La Esmeralda is on a different level from anything you have experienced before.

Please note: Guests at this hotel have access to all facilities at Paradisus Play del Carmen La Esmeralda.
Find Your Next Vacation
Restaurants & Bars
Private Beach
Heated Outdoor Pool
Dry Sauna*
Wet Sauna*
Fitness Center
14 Restaurants
16 Bars
Wireless Internet Access
Children's Pool Area
Family Concierge Services
Laundry Services*
Ironing service*
Daily Activities
Fitness Classes
Dance Classes*
Kids Club*
Cocktail Workshop*
Wine Tasting*
Sushi Making*
Complimentary Cell Phone Rental
Welcome Beach Kit For Children
Shoe Shining (On Request)*
Taxi Services*
Baby Bottle Sterilization Service (On Request)*
Medical Services On-Call*
14 Meeting Facilities*

* denotes activities/services available for an additional cost. Amenities and inclusions are subject to change at any time.

Room amenities include individually controlled air conditioning, cable television, complimentary wireless internet access, private terrace with Jacuzzi, private pool, mini bar, CD/DVD player, radio alarm clock with iPod base, coffee/tea maker, iron/ironing board, safety deposit box, hydro massage bathtub, rain shower and hair dryer. PlayStation, Nintendo Wii and Xbox 360 available on request.

Requests for a specific bedding arrangement or room location are fulfilled by the hotel based on availability.

[1] Family Concierge - Junior Suite
One king bed or two double beds. Large glass doors with a view of the private terrace. 517 sq ft.

[2] Family Concierge - One Bedroom Suite
One king bed or two double beds.

[3] Family Concierge - One Bedroom Master Suite
One king bed or two double beds.

[4] Family Concierge - One Bedroom Suite Swim Up
One king bed or two double beds.

[5] Family Concierge - One Bedroom Master Suite Swim Up
One king bed or two double beds.

Passion by Martin Berasategui - The restaurant is open to all including non-guests (Only Adults) and provides a glamorous atmosphere perfect for intimate conversations over long dinners. Signature cuisine (Basque-French).

Fuego - A sexy Latin American restaurant serving modern Latin fusion eats.

Naos - International dishes prepared in front of you and served buffet-style.

Vento - The restaurant ambiance sets the mood for the light, fresh Mediterranean-inspired menu.

Olio - Represents the crisp and exquisite unmistakable aroma of the natural pressed olive, a Trattoria where you will enjoy traditional flavors, combined with an Italian ambiance creating a touch of sophistication.

Bana - Stunning Japanese Tatami and different areas - Private lounge and terrace zen style to enjoy Asian fusion cuisine, is ideal for anyone wanting to be in the center of it all.

Hadar - International dishes prepared in front of you and served buffet-style.

Mole - Experience the authentic, rich flavors and various layers of Mexican contemporary cuisine.

Gabi Club - Chic and sophisticated, yet casual and very close to the beach, you might have just stumbled upon one of your favorite places to grab a bite. Expect favorites tapas menu for lunch.

The Market - Mouth-watering selection of natural salads headlines the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack.

The Grill - Experience an oceanfront dining experience where sea breezes and freshly grilled food make for unforgettably satisfying meals. Prime cuts of beef and fresh, healthy salads are house favorites.

La Palapa - Exclusive access is reserved for Royal Service guests. This restaurant combines fine dining with fresh air, where you can enjoy exquisite dishes from an a la carte menu. This romantic, tropical setting is popular and reservations are required.

Red Lounge - ·The sexy vibe is perfectly captured in this red-hot lounge. Post-dinner drinks are a must in this sensual setting. Adults Only.

Toji - A sake bar with a preference for mixology, the specialized mixologists create a surprising drink menu. Guest may enjoy the traditional sake warm and cold, together with teas and creative cocktails.

Gabi Club Bar - ·Reminiscent of international party destinations, the Gabi Club combines the upscale, modern design of the hotel with the relaxed, pristine feel of the Playa del Carmen beaches. This bar/ lounge is ideal for those wanting an al fresco relaxed, but refined environment.

Blue Agave - A contemporary take on Mexican cocktails, Blue Agave prides itself on its vast offerings of quality spirits and creative riffs incorporating them.

M Bar - ·With wine cellar and an exclusive selection of theme martinis that invite you to enjoy cocktails before dinner. Adults Only.

North Avenue Bar - The modern space offers a sophisticated backdrop and carefully selected menu of magnificently elaborated drinks.

South Avenue Bar - The modern, open-air space provides a sophisticated backdrop and a carefully curated menu of well-crafted drinks. Adults Only.

Bar Swim-Up - These bars are open daily with refreshing tropical cocktails at the swimming pools at La Perla, Royal Service, La Esmeralda and Family Concierge.

Illy Coffee Corner - Illy Café is outdoors and it offers a unique brand of world-class coffee.

Welcome Lounge Esmeralda - ·A magnificent option for enjoying delicious cocktails in a fresh and relaxed atmosphere.


Call us at 800-998-6925 or inquire about a vacation here.

Open Mon-Fri 8am to 8pm, Sat-Sun 9am to 6pm, U.S. Central Time

Our office will reopen in 11 hours and 18 minutes.

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